Privacy Policy

Uungu Technologies ("we", "us", "our") operates this client relationship, billing and support platform. This policy explains what personal information we collect through it, why we collect it, and how it's protected, in line with South Africa's Protection of Personal Information Act (POPIA) and general international data-protection practice.

1. Information We Collect

Depending on how you interact with us — as a client, a client contact, or a portal user — we may collect:

• Identity and contact details: name, company name, email address, phone number, physical address
• Billing details: VAT/registration numbers, invoices, quotations, subscriptions and payment history
• Account credentials for the client portal (your password is stored as a one-way hash — we cannot see it)
• Support ticket content and any files or messages you send us through the platform
• Communication records: emails sent to you and, where WhatsApp is enabled, WhatsApp message history
• Basic technical data such as IP address and browser type, for security and fraud prevention

2. How We Use It

• To create and send invoices, quotations, and statements, and to process payments
• To communicate with you about your account, services, and outstanding balances
• To provide support and respond to tickets or enquiries
• To maintain the client portal so you can view invoices, quotes and manage your subscription
• To meet our legal, tax and accounting record-keeping obligations

3. Third Parties We Share Data With

We only share what's needed for the service to work, with providers bound by their own data-protection terms:

Provider	Purpose
PayFast / Yoco	Processing card and EFT payments — we never store your full card details
Microsoft 365	Sending transactional email (invoices, quotes, reminders)
WhatsApp Business Platform (Meta)	Sending invoice/quote notifications by WhatsApp, where enabled

We do not sell your personal information to anyone.

4. Data Retention

We keep financial records (invoices, payments, quotations) for as long as required by South African tax law. Support tickets, messages, and portal accounts are kept for as long as your account is active, and for a reasonable period afterwards in case they're needed for a dispute or legal obligation.

5. Your Rights

Under POPIA, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of information we're not legally required to keep
• Object to or restrict certain uses of your information, including WhatsApp or email notifications

To exercise any of these rights, contact us using the details below.

6. Security

Access to this system is protected by authentication, passwords are hashed (never stored in plain text), and connections are encrypted in transit. Only authorised staff can access client data, on a need-to-know basis.

7. Cookies

This platform uses a single essential session cookie to keep you signed in. It contains no tracking or advertising data and is removed when you log out.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in the platform or in the law. The "Last updated" date above will always reflect the latest version.

9. Contact Us

Questions about this policy or your personal information can be sent to billing@uungu.co.za or +27 61 980 1704.

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